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  • How long does it take for my order to ship?
    Due to COVID-19, shipping times have increased. Please allow extra time for your order to arrive. We apologize for any inconvenience. We try to ship them within 3 to 5 business days. During high volume periods, ie; sales and holidays, order processing times may increase. If you have any questions about your order, please email us at and we will be happy to help you.
  • How do I get free shipping?
    Any order to the continental U.S. qualifies for free shipping after $75. Unfortunately, we cannot offer any free shipping internationally, or to Alaska and Hawaii.
  • Do you charge sales tax?
    We are required to charge sales tax in the following states: Washington, Texas, Tennessee, Pennsylvania, Ohio, North Carolina, Minnesota, Massachusetts, Maryland, Georgia, Florida, Washington DC, Connecticut, California, Arizona, New Jersey, Illinois, New York
  • The product I want to order is out of stock
    We do our best to keep all of our products in stock. Once in a while, we need a day or two to catch up. Please email us at with any questions and we would be happy to let you know when the item is expected back in stock.
  • What is the best way to care for my TBCC candle
    TBCC candles have an average burn time of 50-60 hours if cared for properly. Here are some tips to get the most out of your Black Candle Company candle. Always light your candle for 3-4 hours during the first burn session (until the wax reaches the edges of the vessel) to create an even burn and a long lasting candle. To preserve the fragrance, do not burn your candle for more than 4-5 hours at a time. Before each burn, trim the wick to 1/8" to avoid black smoke, residue, and tunneling. Always remove wick debris before lighting. If the wick requires centering, readjust it to the center (only when the candle is unlit). Allow the candle to solidify before relighting. Always burn on a flat, stable, fireproof surface. Never leave a burning candle unattended. Do not burn the candle when less than 1/4" of wax remains in the tin. Placing a hot candle on a cold surface such as marble or glass can cause the vessel to crack.
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